New Canaan subscribes to a service called Connect-CTY that enables officials to send emergency messages to homes and businesses via email, text messaging to cell phones, and by voice to a recipient’s primary phone. Messages can be sent to the entire town, specific neighborhoods, or select groups such as emergency responders. Primary residential and business phones in town have been automatically included in the system. Residents wishing to expand their reception capabilities may add up to three phone numbers and two email addresses for each registered user by opting in at or by calling 203-594-4100 and leaving a voicemail message. Families may make each member a registered user. Those with call blocking services may ensure receiving the service by adding 203-594-3000 to their approved number list. 

Michael Handler is New Canaan’s Emergency Management Director and James Cole, chair of the New Canaan Police Commission, is Deputy Director. 

The director of emergency management coordinates the critical town services with the other local, regional, state and federal agencies. The director hosts a monthly public meeting to discuss recent developments in the town’s preparedness posture. All members of the emergency services and the public are invited to join in these discussions.

In addition to the Connect-CTY telephone call and text alerts, the New Canaan Office of Emergency Management maintains a Facebook page to help keep residents informed during power outtages: